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Technical Writer

Lancaster, PA Company name Full-time
30 days ago

Job Description:

Role at-a-glance:

Our company is looking for an individual who’ll be responsible for creating a best-in-class product experience thru the creation of quick start guides, user manuals, and influence how our physical product is labeled & packaged. Combined these efforts will ensure proper installation, use, and maintenance of our branded products

Importance of the role to our company:

An Equipment Solutions Engineer will strengthen CAI’s products by directly impacting the reduction of warranty claims and customer solutions inquires.

Ideal Candidate:

  • A focused, resourceful, and results oriented person with some experience in writing.
  • Natural mechanical aptitude. Do you DIY housework, hands on hobbies, or DIY automotive repairs?
  • Self-starter who demonstrates leadership characteristics or potential
  • Excellent organizational and written/verbal communication skills
  • No experience in commercial food service is expected. Experience in fields related to industrial design, packaging, writing, quality assurance testing, project management, education, or backgrounds in customer solutions is helpful.
  • Graphic design / illustration experience is a plus

Responsibilities:

  • Technical content creation of Quick start guides + User Manuals
  • Create and maintain standards. Update old content accordingly
  • Communicate product updates to relevant parties
  • Project management for product certifications
  • Product testing (crate/uncrate, product testing, etc...)
  • Misc. tasks as needed

Compensation: $40,000 - $80,000 depending on experience

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