Technical Writer Opportunity

Iron Bow Technologies has an immediate need for an experienced Technical Writer interested in a permanent position in NW Washington, DC.

This position is currently remote and will transition to a hybrid of onsite and remote, before eventually returning to a full-time onsite position (no timeline in place yet)

Position Responsibilities:

• Responsible for technical writing to support development of standard operation procedures, training manuals, system/information brochures, eLearning, user guides, tip sheets, knowledge base articles, Wiki’s, etc.
• Develop and maintain procedures, processes and policies
• Capture and document technical process workflows
• Create documentation as it relates to computer operating systems, networks, storage, infrastructure hardware and data center
• Collaborate with project teams and engineering staff to develop course content and system documentation within agreed upon timelines
• Effective communication with project teams and client staff to understand topic that’s being supported
• Coordinating training programs with customers, including defining scope and content of training programs and scheduling training courses
• Ensure adherence to government mandated 508 compliance and web design best practices
• Adhere to documentation standards and make recommendations for improving standards
• Update and resolve assigned tickets that capture work assigned, and work completed

Required Experience / Qualifications:

• 4+ years of experience in technical writing, as well as 3 years of experience supporting training and technical writing on complex and large-enterprise infrastructure environment
• Experience creating system-level documentation and creating training documents
• Experience working in team environments to gain insight and content
• Recent experience working with and supporting teams responsible for delivering customer training, along with developing course content to support training teams
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Visio, Adobe
• Working knowledge of ticketing systems for tracking work, such as Cherwell or ServiceNow
• Experience with technical applications/tools and image-capturing tools
• Experience with tools such as CaseMap, TextMap, TimeMap, QuickBooks, Summation, Track-It!
• Solid knowledge of technical writing standards, documentation process and system / software engineering process
• Knowledge and familiarity of ITIL processes is strongly preferred
• Bachelor's in IT or related field (8 years’ experience in lieu of BS; 4 years with AS)
• Must be a US citizen with ability to obtain and maintain a public trust clearance (ability to be obtain a higher clearance level, Secret or Top Secret is desirable)
• This position and continued employment with Iron Bow Technologies is contingent upon being fully vaccinated for Covid-19 or documentation supporting a bona fide request for Religious or Medical Accommodation