Technical Writer
Hyderabad, Telangana, India
Gainsight
Full-time
almost 2 years ago
Job Description:
Gainsight™ is the leader in customer success and product experience software. The Gainsight Customer Cloud offers everything your business needs to retain customers and drive growth in the age of the customer. As the first cloud of its kind, Gainsight brings together the required technologies to deliver a superior post-sale experience, ensuring customers easily adopt products they’ve purchased and achieve their desired business outcomes in partnership with their vendor. Gainsight joined the Vista Equity Partners portfolio in 2020.
Leading companies such as LinkedIn, Adobe, Tableau, Splunk, and Box choose Gainsight culminating in our recognition as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America and EY’s Entrepreneur of The Year. The company has offices in California, Phoenix, St. Louis, London, and India. Gainsight is a remote-friendly workplace. Gainsight was recognized as one of the Best Work-From-Home companies in 2021 ( US) and among best mid-sized companies in India. (GPTW)
About The Job Role
Gainsight’s high-quality documentation supports our customer’s overall success in configuring and using Gainsight applications. You will collaborate with an existing documentation team of approximately 12 people, who work closely with developers, quality engineers, product managers, and usability experts to make our products easier to use. Our team follows an Agile development model and releases new functionality approximately every 4 - 6 weeks. You can view our existing product documentation at support.gainsight.com.
Experience : 4-9 years
What You’ll Do Here
Leading companies such as LinkedIn, Adobe, Tableau, Splunk, and Box choose Gainsight culminating in our recognition as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America and EY’s Entrepreneur of The Year. The company has offices in California, Phoenix, St. Louis, London, and India. Gainsight is a remote-friendly workplace. Gainsight was recognized as one of the Best Work-From-Home companies in 2021 ( US) and among best mid-sized companies in India. (GPTW)
About The Job Role
Gainsight’s high-quality documentation supports our customer’s overall success in configuring and using Gainsight applications. You will collaborate with an existing documentation team of approximately 12 people, who work closely with developers, quality engineers, product managers, and usability experts to make our products easier to use. Our team follows an Agile development model and releases new functionality approximately every 4 - 6 weeks. You can view our existing product documentation at support.gainsight.com.
Experience : 4-9 years
What You’ll Do Here
- Work with internal teams to obtain an in-depth understanding of the product requirements
- Analyze existing and potential content, and identify necessary updates
- Produce documentation in a standard and consistent manner
- Write easy-to-understand end-user, API, and administrator guides
- Develop tutorials that align to common customer use cases
- Proven working experience in developing procedural software documentation is a plus.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
- Gather information through product specification docs, interviews and product demos, and product exploration. Must be assertive in asking questions, and generally be resourceful in finding answers.
- Excellent communication skills in English, (written, and verbal)
- Bachelor's degree in English, Communications, or Journalism, Computer Science or equivalent
- Familiarity with writing training video scripts and/or use of Adobe Captivate for recording screen captures
- 4-9 years of experience in technical writing
- While the majority of the product and engineering team is based in India, some colleagues are based in the US, and there will be a need at times for evening meetings.
- Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track!
- Our Leadership: We offer the leading tech solution for driving Customer Success.
- Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
- Our Technology: Deep Salesforce.com hooks, predictive analytics, and a beautiful user interface.
- Our Impact: We help our customers make millions of dollars more per year.
- Our Clients: Big companies like Box, Adobe, Marketo, and many others.
- Our Team: Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!).
- Our Values: They are unique - Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends
- Our Office: If you showed up one day, you might find anything from karaoke performances to mini-golf championships.
- Golden Rule: We believe in trusting each other, and our community by exercising reliability.
- Success for All: We believe that success for our stakeholders comes with making a difference in each other’s lives.
- Child-like Joy: We aspire to experience passion, optimism, and laughter in everything we do.
- Shoshin: We believe in a beginner’s mind, and that learning comes from everywhere.
- Stay Thirsty, My Friends: We believe in an internally-driven strive for greatness.