1519860868522

Senior Operations Specialist

City of Langley, British Columbia, Canada First West Credit Union Full-time
almost 2 years ago
Apply to Job

Job Description:



We are currently seeking a Senior Operations Specialist to join our team.

The Senior Operations Specialist is responsible for ensuring all work is aligned with strategic priorities for all business lines; this includes the application and support of operational projects as well as supporting Agile squads when required. This position leads or acts as a key stakeholder for all Operational projects and demonstrates a strong track record of logical and critical thinking, with superior organizational skills and project management competencies.

Here’s what would be included as a part of your typical day
  1. Project Management: Leads or acts as a key stakeholder on project execution from design to development, harmonization and/or continuous improvements on branch operations policy and process initiatives that impact the member experience or branch performance. Participates in assigned corporate projects and provides subject matter expertise on matters related to Operations. Provides expertise and support to in development of a content management framework that supports FW’s strategic initiatives.
  2. Project Support: Leads and supports internal/Central 1 projects to address business needs and provide perspective; researches and collaborates with key stakeholders to implement front office facing projects. This includes elements such as a project plan, change checklist, as well as providing training, operational content, and communications to ensure effective execution of project deliverables.
  3. Operations: Acts as a subject matter expert for Operations items. Collaborates with the Operations, Risk, and Sales Effectiveness teams to ensure department policies, guidelines, processes, and procedures are developed, implemented, and audited in alignment with FW standards. Identifies areas of concern and recommends solutions to mitigate risk; works in conjunction with Risk Partners to address and remediate opportunities as identified.
  4. Risk Management: Responsible for the creation, investigation, and completion of decisions documents, decision records, business requirements, and project operational tasks. Ensures changes to operations policy, guideline, processes, and procedures are communicated to appropriate employees and key stakeholders and that the documents are compliant with legislative or regulatory requirements. Supports internal teams with appropriate advice related to business service and ensuring alignment with policies and procedures.
  5. Content Management Governance: Serves as primary back up to Operational Content Specialist. Supports the end-to-end content management process and annual review cycle as required. Assists with monitoring for adherence to established workflows and escalates in cases of non-conformity. Assists with the weekly update process and communicates to leadership as required. Provides support and direction to the Operational Content Specialist, Operational Content Coordinator and Technical Writer as needed.
  6. Agile: Provides support as a subject matter expert when required to Agile squads through Compliance and PGPP.


Required Skills, Experience & Qualifications
  • College Diploma in a related discipline required; Lean Green Belt certification required
  • 5 years of related experience in an Operations role
  • Experience working in the financial services industry with exposure to business functions and integrated credit union and business systems
  • Ability to work independently, as well as collaboratively in a team environment; demonstrated ability to provide leadership to others
  • Proven ability to develop strategies and translate strategies into tactical plans
  • Effective interpersonal and communication skills, both verbally and in writing with a wide variety of stakeholders
  • Proven organizational skills, including balancing multiple responsibilities, and effectively meeting deadlines
  • Strong knowledge of project management and process mapping
  • Demonstrated operational expertise in various financial services systems
  • Knowledge of FI policies, procedures, product/services
  • Proficient with computer software applications e.g., MS Office
  • Strong understanding of internet and web-based applications
  • Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.


Why work for us?

We offer a total rewards package that recognizes the meaningful work you do to support our members and our communities, which includes:

  • A competitive base salary plus performance-based incentive compensation
  • Annual merit pay increases
  • Flexible benefits as well as support for retirement benefits
  • Vacation time, a flexible “Day4U” and the option to purchase up to five additional vacation days
  • Other financial perks such as our Employee Banking Advantages which includes waived or reduced financial service fees, reduced rates on personal loans, mortgages and no-interest loans on lifestyle-related items that promote health, wellness, learning and business aptitude


In addition, you can enjoy socially conscious perks, like three paid days off every year, to volunteer for causes you care about.

What’s your place in the First West story? Apply now and let’s find out together!

First West regrets that only candidates selected for an interview will be contacted.

Diversity & Inclusion:

First West Credit Union is committed to diversity and inclusion. Our goal is to create an inclusive, accessible environment for our candidates and employees that reflects the communities in which operate. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, accessible meeting rooms or other types of accommodation), please let us know and we will work with you to meet your needs.