Job Description

Because of our commitment to customer satisfaction, ContentMaster has grown into an industry leader. The driving force behind this success is our unwavering belief in clear and effective communication. We’re looking for more technical writers to join our team and help take our client-focused services to new heights. If you don’t have proven technical writing experience, we have an on-the-job training boot camp for you.

The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions.

This candidate should have strong communication skills, which enable them to explain complicated concepts in a simple manner.

Objectives of this Role

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success
• Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

Skills and Qualifications

• English at mother-tongue level
• BA/BS degree in Information Technology, Computer Science, or related field of study; or any combination of education and experience, which would provide an equivalent background
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization