How do I complain to Volaris? - 2 minutes read


Volaris is a Mexican-based ultra-low-cost airline with connectivity across Mexico, the US, Central America, and South America. Being the second largest airline, it has its headquarters in Mexico City. The airline offers a wide range of affordable services to their passengers, who are their top priority as they believe in providing comfort and ease of travel. As a passenger with the airline, if you are facing any issues for which you require to connect with our representatives, please go through the details given below:


How to place a complaint with Volaris through a contact form?

The airline offers an option of placing a complaint with the representatives whenever a passenger faces an issue regarding his booking, reservations, flight details, etc. For placing a complaint with the airline, read through the details below:

  • Go to Volaris Airlines official website.
  • Navigate through the page and click the contact us option.
  • From the different form options available, select the complaint form.
  • The selection will redirect you to the complaint form page, where you can present your concern/ complaint.


How to place a call with Volaris Airline Customer Service?

The airline also offers the option of calling their customer service team by visiting their official website and connecting via the volaris customer service number, +1 855 VOLARIS (8652747), which can be obtained by selecting the contact us option. The maximum response time taken will be 1 hour. You can follow the IVR steps: 

  • Press 4 to acquire a boarding pass.
  • Press 8 for details of the refund policy.
  • Press 7 for meal selection.
  • Press 3 for information on travelling with pets.


How to connect with Volaris Airline for live chat?

The Volaris Airline offers passengers the option of live chat which is available to the passengers to select under the contact us option, where the estimated response time is 48 hours within which you will receive a reply to your query.