How do I talk to a person at Amtrak? - 4 minutes read

Live person at amtrak

Amtrak is a USA train service that ferries passengers to every corner of the globe. Amtrak always gives top priority to the safety and comfort of the passengers. The Amtrak ensures that each passenger gets the required attention and care before and after boarding the coach. If you have booked with Amtrak and need assistance, feel free to contact the customer service 24x7.

Guideline for how do I talk to a live person at Amtrak

Do you get a long tone of busy ringtone when trying to reach Amtrak live agent which makes you fed-up as you want to discuss some of your journey queries related to upcoming journey If I found myself with Positive RT-PCR report just before a day of boarding So will Amtrak allowed me to board or cancel my ticket If Yes Then after how many days I got my refund back? and looking for how do I talk to a live person at Amtrak? So get all detail discussed below for all assistance and help.

Via Phone: To contact the Amtrak customer service, you can call to clarify your doubts or if you want information on special assistance services the Amtrak provides. To connect with a person on the Amtrak phone number, do the following:

  • Call on 1 888 937 8538
  • Get connected with the IVR and follow the instructions
  • Press the numbers mentioned for the queries and requests
  • You can select the option of talking to a customer service person.
  • Convey the concerns you have and get immediate help from a Amtrak representative.
  • The appropriate time to call Amtrak:

The customer service is available 24 hours a day and 7 days in a week to attend to the calls from passengers with their queries and requests and provide the best assistance.

Via live chat: In case of multiple queries or in a situation when you need to reach Amtrak urgently, you can take advantage of the online chat window and send the queries to a customer service person for guidance. Go through the following steps to start the live chat:

  • Reach
  • Click on the “contact us” icon on the homepage
  • Click on the chat option
  • Enter your messages on the chat window
  • Click on the send sign
  • The customer service person will respond immediately to the queries.

Via social media: Amtrak welcomes passengers to connect with the customer service anytime according to their requirements on the social media pages. So to get the attention of customer service, use the following Amtrak handles to send in the queries and requests:

  • Via Twitter  :
  • Via LinkedIn :
  • Via Pinterest :
  • Via Instagram :

Chat on messenger: You can reach Amtrak customer service through the messenger on the official website of the Amtrak. Do the steps below to connect through messenger:


  • Get to the page with contact details
  • You will find the option of “chat with us on messenger.”
  • Click on the chat icon
  • Enter your email address or phone number and password
  • Click on continue icon to start the conversation

The above discussed modes will help you reach Amtrak customer service and connect with an authorized person to guide you with the issues. However, for detailed communications, you can choose the following ways:

Via email: Suppose you are expecting a refund from Amtrak, or there are other issues that need clarification from the customer service. You can start communication by email in the way explained below:

  • Go to the official webpage of Amtrak
  • Reach the page that has customer contact details
  • Click on the email option
  • A form will appear on the screen
  • Enter the compulsory details in the form
  • Enter your registered email address
  • Submit the form
  • You will receive an email from Amtrak for further communication.

It is essential to mention that if you want to request special assistance from Amtrak for a differently abled person, please send the request email to

Via feedback form: you can give reviews, suggestions or write your post travel experience with Amtrak on the feedback form available on the official site and get an appropriate response in a while.

Via Amtrak app: If you download the Amtrak app on your mobile phone and sign in to the account with your email and password, you can find additional ways to connect with the customer service.

Therefore, to learn How do I talk to a person at Amtrak? kindly refer to the above elaborated modes and reach Amtrak customer service conveniently.