Frasers Group bought Missguided out of administration but shoppers are keen to know the situation with their orders. Photograph: Justin Tallis/AFP/Getty Images Buy now, pay later Buy now, pay later: your rights over refunds as Missguided collapses The fashion brand is not paying buyers back – but big finance firms say they will return cash

Missguided is not paying refunds, even for items that have already been returned, and customers have been told they are likely to get a “small fraction” of what they are owed from the administration process. Teneo has not responded to requests for comment.

While that is good news for shoppers, the unregulated sector has faced criticism for allowing customers to build up debt and for lax affordability checks, and should only be used by shoppers who can keep up with the repayments.

Will my BNPL lender give me a refund?

Clearpay says customers who do not receive their purchases or who have returned an item will be repaid or have their debts cancelled. “Our customers will not be in a position where they are out of pocket or lose their legal rights to return,” a spokesperson says.

What should I do if I still need to return an item?

A spokesperson says: “We encourage anyone in this situation to make contact with our customer service team to discuss their situation so that we can work with them to identify a solution. This might include developing a tailored repayment plan, pausing repayments or writing off the debt.”

What are my rights if I paid by debit or credit card?

Source: The Guardian

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